Reference

Open the Legal Terms for Indonesia

We keep our legal terms plain so you can check account duties, access rules, and how we handle records before you open anything.

IndonesiaLocal lawAccount rulesDANA

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Explore Local Law and Account Terms

bolasinga1 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our legal position is simple: your access is tied to the laws that apply where you are, and we only keep the account open where local law permits. If the region you use does not allow access, we may block sign-in, pause account actions, or ask

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you to stop using the service until the check is clear. We also treat the account record as the source of truth for identity, contact email, device logs, and payment traces, so any correction request must match the file we hold. For account disputes, we use
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the entries linked to DANA, OVO, GoPay, and QRIS to confirm what happened and when, then reply through the same contact channel you used with us. If you change your name, email, or wallet reference, send the request before the next transaction so we can align
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the record with your current details. We do not rely on broad assumptions; we check the exact account path, the date, and the last confirmed action before we make a change.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Switch to Support for Policy Questions

When you need a legal answer, we route it through the same support paths we use for account checks.

Live chat Use live chat from 10:00-22:00 WIB when you need a legal copy, a region check, or help reading a clause. We verify the registered email before sharing anything tied to your account.

Email Send a written request to our support email if you want a correction, a record check, or a reply you can keep. We keep the thread attached to the account so the answer stays linked to the right file.

Account form Open the form inside your account when your contact address changed or you need a change request logged. The same team handles access, retention, and file corrections, so the handoff stays in one place.

DATA AND RECORDS

Browse How We Handle Data and Records

We handle this policy area by linking each request to the account record, not to a general inbox.

Data handling

We tie each legal request to the email, device, and recent action on the account so the reply matches your file. That reduces mix-ups when you ask us to correct a name, region, or contact field.

Cookies

Cookies keep session state, remember login timing, and help us spot sudden device changes. If you clear them, you may need to sign in again and confirm the account from the registered email.

Account security

Your password should stay private, and we treat each login as linked to the device path we can see. If a session looks unusual, we may pause it until you confirm the action from your account.

Record retention

We keep legal and support records only for the period needed to answer requests, settle disputes, and meet local obligations. After that, the file is trimmed or removed according to the rule that applies.

Change requests

If you want to change account data, send the request from the registered email or inside the account form. We compare it with the latest logins and payment trail before making any update.

Contact trail

When you contact us about access or records, we keep the channel, time, and account ID in one trail. That lets us find the exact file later if you ask for another check.

Open Common Legal Questions

These answers cover the questions we hear most about access, record use, and contact steps. They stay tied to the account file, the region you use, and the contact channel you choose, so you know what we can change and when we need another check. If local law changes, the same terms continue to apply only where access is still permitted.

Access depends on local law and is available only where local law permits. If your region allows it, we still ask you to keep your account details accurate and follow the terms tied to your file.

Send the request by live chat, email, or the in-account form. We will verify the registered email and a recent login detail before we share or act on any record tied to your account.

Yes, send a change request from the registered email or inside the account form. We compare it with the latest logins and account trail before we update the file, so the change stays matched to you.

Cookies help us keep session state and remember whether a device has already been verified. If you clear them, you may need to sign in again and confirm the account from the registered email.

We keep records only for as long as needed to answer requests, handle disputes, and meet local obligations. After that period, we trim or remove the file according to the rule that applies to your case.

Use live chat from 10:00-22:00 WIB, or send an email if you need a written reply. We will check the account, the region rule, and the latest login before we answer.

If local law does not allow access, we stop the flow and may pause account actions until the position is clear. We do not keep the account open in a region where the law does not permit it.

Open the Legal Terms for Indonesia

Switch to Support for Policy Questions

Browse How We Handle Data and Records

Data handling

Cookies

Account security

Record retention

Change requests

Contact trail

Open Common Legal Questions

01 Can I open an account from Indonesia?

02 How do I ask for my account records?

03 Can I change my name or contact address?

04 How do cookies affect my legal file?

05 How long do you keep my records?

06 Who should I contact about a region rule?

07 What happens if access is not allowed where I am?

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